Effective Date: March 30, 2026
Last Updated: April 2, 2026
1. Introduction
PAPER MANE PUBLISHERS Ltd. (“we,” “us,” or “our”) operates the e‑commerce website www.papermanepublishers.com. We strive to ensure complete satisfaction with every purchase. This Refund and Returns Policy outlines the terms and procedures for returns, exchanges, and refunds. Please read this policy carefully before making a purchase. By placing an order on our Site, you acknowledge and agree to the terms described herein.
Important Notice: We do not offer refunds without a return of the purchased item(s). Refunds are issued only after the product has been received, inspected, and approved by our team.
2. Eligibility for Returns & Refunds
To be eligible for a return and potential refund, the following conditions must be met:
- Timeframe: Items must be requested for return within 30 days from the date of delivery.
- Condition: Products must be unused, unmarked, and in their original packaging, including all accessories, labels, and protective materials.
- Proof of Purchase: A valid order number or receipt is required.
- Non‑returnable Items:
- Digital downloads, eBooks, or printable content.
- Custom‑ordered or personalized products.
- Items damaged due to customer misuse or negligence.
- Products that have been opened, used, or altered.
3. Return Process
Step 1 – Contact Us:
Initiate a return by emailing solidably@papermanepublishers.com or calling +1 519 914 3608 within the eligible period. Provide your order number, product details, and reason for return. Our customer service team will review your request and, if eligible, issue a Return Merchandise Authorization (RMA) number and return instructions.
Step 2 – Package & Ship:
Securely pack the item(s) in the original packaging, include the RMA number visibly on the outside, and ship to:
PAPER MANE PUBLISHERS Ltd.
1208 Delphi Place, London ON N5Y 5B6, Canada
We recommend using a trackable shipping service and retaining the proof of shipment. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item).
Step 3 – Inspection & Refund:
Once the returned item is received and inspected (usually within 5–10 business days), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 10–14 business days.
Please Note: We do not process refunds until the physical product is returned and verified. No “refund‑only” (without return) options are available.
4. Refund Method & Timing
- Refunds are issued only to the original payment method used for the purchase.
- Credit/debit card refunds may take 5–10 business days to appear on your statement, depending on your financial institution.
- Sale/discounted items are refunded at the purchase price paid.
- Shipping charges are non‑refundable unless the return is due to our error.
5. Exchanges
If you wish to exchange an item for a different size, title, or edition, please follow the return process above and place a new order for the desired product. Exchanges are subject to product availability.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at solidably@papermanepublishers.com or +1 519 914 3608. We will arrange a prepaid return label and, upon confirmation, ship the correct item or issue a full refund (including return shipping costs).
7. Non‑Refundable Situations
The following scenarios are not eligible for refund or return:
- Change of mind or accidental orders.
- Items purchased from third‑party sellers or platforms.
- Products missing parts or accessories not due to our error.
- Returns initiated without an RMA number or sent to an incorrect address.
- Returns received after 30 days from delivery.
8. International Returns
Customers outside Canada are responsible for any customs duties, taxes, or return shipping costs. Refunds will be issued for the product price only; international shipping fees are non‑refundable.
9. Contact Information
For any questions regarding this policy or to initiate a return, please contact:
PAPER MANE PUBLISHERS Ltd.
1208 Delphi Place, London ON N5Y 5B6, Canada
Email: solidably@papermanepublishers.com
Phone: +1 519 914 3608
Website: www.papermanepublishers.com
10. Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitute acceptance of the revised policy.
By shopping at www.papermanepublishers.com, you agree to abide by the terms of this Refund and Returns Policy. We appreciate your business and are committed to providing a fair and transparent shopping experience.
PAPER MANE PUBLISHERS Ltd.