Effective Date: March 30, 2026
Last Updated: April 2, 2026
1. Overview
PAPER MANE PUBLISHERS Ltd. (“we,” “us,” or “our”) operates the e‑commerce website www.papermanepublishers.com. This Shipping Policy outlines how we process, ship, and deliver orders placed on our Site. By placing an order, you agree to the terms described below. We strive to ensure timely and secure delivery of all purchases.
2. Shipping Regions & Carriers
We currently ship to addresses within Canada and the United States. All orders are fulfilled from our distribution center in London, Ontario, Canada.
Primary shipping carriers include:
- Canada Post (for Canadian destinations)
- UPS / FedEx (for U.S. and expedited services)
International shipping outside Canada/U.S. is not available at this time.
3. Processing Time
- Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
- Orders placed after 12:00 PM EST may be processed on the next business day.
- During peak seasons (e.g., holidays, promotional events), processing may take up to 5 business days. You will receive an email notification if significant delays occur.
4. Shipping Methods & Estimated Delivery
table
| Shipping Option | Estimated Delivery (Canada) | Estimated Delivery (U.S.) | Notes |
|---|---|---|---|
| Standard Shipping | 5–10 business days | 7–14 business days | Most economical; no tracking included for some regions. |
| Expedited Shipping | 3–7 business days | 5–10 business days | Includes tracking and basic insurance. |
| Express Shipping | 2–4 business days | 3–7 business days | Priority handling with full tracking and insurance. |
Delivery estimates begin after the order has been processed and handed to the carrier. Actual delivery times may vary depending on carrier performance, weather, customs (for U.S.), and remote locations.
5. Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination address
- Package weight and dimensions
- Selected shipping speed
Free Shipping is offered on all orders over $75 CAD (before taxes) within Canada. Free shipping applies to Standard Shipping only; expedited/express upgrades require additional fees.
6. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and carrier link. You can also log into your account on www.papermanepublishers.com to view real‑time tracking information.
If you do not receive a tracking email within 5 business days of placing your order, please contact us at solidably@papermanepublishers.com or call +1 519 914 3608.
7. Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address. We are not liable for delays or non‑delivery due to incorrect or insufficient addresses.
If a package is returned to us due to an incorrect address, we will contact you to confirm the correct address. Reshipment will incur additional shipping fees.
8. Delivery Issues & Lost Packages
- Failed Delivery Attempts: The carrier will usually leave a notice with instructions for pickup or redelivery. Unclaimed packages may be returned to us, and reshipment fees will apply.
- Lost or Stolen Packages: If tracking shows “delivered” but you have not received the package, please check with neighbors or your local post office first. If the package remains missing for more than 5 business days after marked “delivered,” contact us for investigation. We may file a claim with the carrier and, if approved, reship the item at our discretion.
- Damaged Packages: If your order arrives with visible damage, refuse delivery if possible, or contact us within 48 hours with photos of the damaged package and contents. We will arrange a replacement or refund as applicable.
9. Taxes & Customs
- Canadian Customers: Applicable sales tax (GST/HST/PST) will be added at checkout.
- U.S. Customers: Orders may be subject to import duties, taxes, or fees imposed by U.S. Customs. These charges are the customer’s responsibility and are not collected or controlled by PAPER MANE PUBLISHERS Ltd.
10. Contact Information
For any shipping-related inquiries, please contact us at:
PAPER MANE PUBLISHERS Ltd.
1208 Delphi Place, London ON N5Y 5B6, Canada
Email: solidably@papermanepublishers.com
Phone: +1 519 914 3608
Website: www.papermanepublishers.com
11. Policy Updates
We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitute acceptance of the revised policy.
Thank you for choosing PAPER MANE PUBLISHERS Ltd. We appreciate your business and are committed to delivering your orders safely and promptly.